Refund Policy

Cancellations

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

Returns

In the unlikely event that your merchandise arrives damaged, you should email an opening video of the courier bag with photos  of the damaged product. You must email us or whatsapp on our customer care number about any damaged items in your shipment within 24 hours of receiving your order.

Upon authorization of returns, we will gladly offer you an exchange or store credit.

We take great efforts to put in the details of measurements and fabric of every product. Please note, we strictly do not exchange products based on any other reasons except the damaged material.

In case, you are not happy with the actual product on arrival then we suggest, you gift it someone as we do not offer replacements.

We do not offer refunds, once a product is purchased. We will replace it only if there is damage in transit or the defect in the piece.

We will always hear you out and will definitely lend any help needed.

For any other questions or clarifications, please reach out to our team at customercare@kathysonline.in or +91 9074912348  (10am to 6pm IST) Monday to Saturday.